Degraded Network Performance: CHI-1 Sunday 14th January 2024 14:45:00

Equinix CH1 has suffered multiple chiller plant failures at 350 E Cermak, Chicago. This failure has led to highly increased temperatures at Equinix. Due to these increased temperatures and at the recommendation of Equinix and its engineers, equipment located in this space has been shut down in order to avoid potential hardware failure. This has led to decreased bandwidth capacity across the United IX fabric and a complete outage for multiple clients at Equinix CH1.

Clients within our data center at 603 Discovery Dr, West Chicago, could experience disruptions with peering sessions to other providers that are located within Equinix CH1. They may also experience reduced bandwidth as we have lost transit from GTT and Comcast due to the aforementioned equipment shutdown.

As of this morning Equinix CH1 has restored functionality to several of their chillers in addition to bringing online 15 temporary coolers. They are still working to bring back up their remaining chillers and lower the temperatures to within their SLA, however, temperatures have been reduced sufficiently to power back on equipment in the space.

*** Due to improved conditions, traffic at 350 E Cermak has resumed normal operations. Note that our network peers at 603 Discovery and 427 S LaSalle were not affected and remained online during this remote event. ***

Posted 3 months ago

"New update on Incident INC0025932: Equinix IBX Site Staff reports that a second chiller is now fully operational, and a third chiller is operating at a reduced capacity. Colocation temperatures have stabilized and are slowly decreasing. Equinix IBX Critical Facility Engineers continue to work on restoring the remaining chillers to return cooling back to normal operations. Portable chillers are expected to arrive on site shortly and will be deployed as soon as they arrive."

Posted 3 months ago